What Information Do We Collect?
When you register and use the bull99 platform, we collect several types of information to ensure our services run smoothly and securely:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password provided at registration.
- Device & Browser Information: Device type, operating system, browser version, IP address, and login session data for security purposes.
- Payment Information: Transaction details in MYR, payment reference numbers, and payment methods used such as e-wallets. Full card numbers are never stored by bull99.
- Usage Data: Game records, betting history, access times, and interactions with platform features.
- Cookies: Session data and user preferences stored in your browser to enhance your experience on the platform.
How Is Your Information Used?
Bull99 uses collected information solely for legitimate purposes related to our services, including:
- Processing account registration, login, and user identity verification.
- Processing deposit and withdrawal transactions in MYR securely and accurately.
- Providing responsive and effective customer support in Bahasa Malaysia.
- Monitoring suspicious activity and protecting accounts from unauthorised access.
- Complying with applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
- Sending important account-related notifications and platform updates when necessary.
Bull99 will not use your information for any third-party marketing purposes without your explicit consent.
Cookies & Online Activity Tracking
The bull99 platform uses cookies to store your session information, language preferences, and display settings, making your experience smoother and more personalised. These cookies do not contain sensitive financial information.
We use two types of cookies:
- Session Cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent Cookies: Stored on your device for a set period to remember your preferences, such as language selection and display settings.
You can control or delete cookies at any time through your browser settings. However, disabling cookies may affect certain features of the platform.
How Is Your Data Stored and Protected?
Data security is a top priority at bull99. We use SSL/TLS encryption technology to protect all data transmission between your device and our servers. Account and transaction information is stored on servers secured with strict access controls.
User passwords are stored in hashed format using current-standard security algorithms, making them unreadable even to bull99 staff. Financial transaction data is retained in accordance with Malaysian legal compliance requirements and will be securely deleted once the mandatory retention period expires.
Sharing Information with Third Parties
Bull99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. We only share information where necessary in the following circumstances:
- With authorised payment service providers to process your MYR transactions.
- When required by law or a competent authority in Malaysia.
- To protect the security of the platform and other users from fraudulent activity.
Your Rights as a bull99 User
As a bull99 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to mandatory data retention requirements under Malaysian law.
- Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, or if you have questions about this privacy policy, reach out to the bull99 support team at our official email: [email protected]. You can also visit the FAQ for further guidance.
Changes to This Privacy Policy
Bull99 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via in-platform notifications or email to registered users. Continued use of the platform after such changes constitutes acceptance of the updated policy. Users are encouraged to review this page periodically.
Still Have Questions About Your Privacy?
If you'd like to find out more or need assistance regarding your personal data at bull99, we're here to help. Check out FAQ or create an account to start enjoying our platform safely.